Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
You will find the answers to security questions and system configuration requirements on our
FAQ page. You can also view a
demonstration of a screen-sharing session.
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How It Works:
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Step 1: |
Simply type your question or the nature of your problem in the box below. Then click the button to proceed. |
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Step 2: |
You are prompted to download a small virus-free plug-in which will connect you to a member of our support team. |
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Step 3: |
Your support representative will chat with you Live (via Phone or Online assistance) to obtain the details of the problem. |
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Step 4: |
With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
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Step 5: |
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. |
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Concierge
24 / 7 Support line:
+1-650-FORTODO 